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Thanks for your interest in Soundsuit. You can easily contact our company and team via email or use the form below. We will quickly proceed your inquiry and give you a call back when needed. We’ll love to hear from you.

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Soundsuit Kontakt mit Unternehmen und Team - customer success

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Contact information

Kirchenstrasse 72, 81675 Munich, Germany

For Europe: +49 89 628 24256

for USA: +1 (202) 858-1727

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Frequently asked questions

Do i need to pay additional royalty fees (e.g. BMI, ASCAP) when I use Soundsuit?

In the US, if you use Soundsuit, all the copyright fees are included in your Soundsuit subscription. You do not need to pay BMI-ASCAP fees on top.

In the rest of the world, you do need to get a music license from your local Copyright Collecting Agency, e.g. PRS-PPL (UK), GEMA (DE), SACEM (FR), APRA AMCOS (AU), etc.

How do i get an invoice after subscribing?

As soon as you subscribed online to Soundsuit, you will receive a confirmation email. The invoice will be attached to this email.

If the day of your subscription you free trial is not ended yet, then the email with the attached invoice will be sent automatically the day your test phase ends, and your paid subscription starts.

Does Soundsuit's free trial includes an obligation to purchase?

No, Soundsuit’s trial is absolutely free of charge and without any binding nor obligation to purchase. No credit card is required neither, so you do not need to share any banking details. And the transition from the trial to the subscription is NOT automatic!

What’s included in the monthly fee?

The fee includes all the licenses you need to stream music in a place of business in the United States. All the ASCAP and BMI licenses are then included. With Soundsuit, you do not have to worry again about licensing!
If your business is located outside the US and Canada, you also need to get a license and pay your local collecting society, e.g. PRS-PPL (UK), GEMA (Germany), etc.

How can i cancel my subscription?

You can resign your Soundsuit subscription at any time. We think that it is a pity of course, but it’s your decision and right.

Please simply send the notice to support@soundsuit.fm. Without termination, the subscription will automatically be renewed for another term.

What is the cancellation notice applied?

The notice period applied is

for a monthly subscription, 14 days to the end the subscription.
for a yearly subscription, 3 months to the end of the subscription.

What are the available payment methods?

You can pay yearly or monthly by

VISA credit card
MasterCard credit card
ACH payment
SEPA direct debit

Can I use Soundsuit with Sonos?

Yes, you can. Soundsuit has full Sonos support, and is a certified partner of Sonos Inc.

Visit our Sonos page >

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Soundsuit’s trial is absolutely free of charge and without any binding nor obligation to purchase. When you sign up to Soundsuit, you do not need to share any banking details. And the free trial will stop automatically after 30 days.

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